Help

Account set up

When an account is set up for you on Thrive Matters, you will receive a Welcome email from support@thrivematters.com with your login details.

I have not received a Welcome email with login details.

Check your spam folder. If you still have not received a Welcome email and know an account has been set up for you, please use the “Forgot your password” prompt. This will initiate another email and steps to access your account.

Multi-factor Authentication

Multi-factor Authentication is enabled as requested. If not enabled as part of your account setup, it can be requested at support@thrivematters.com

Support

Please contact us if you have any questions or issues.